Privacy Policy

Privacy Policy

Your privacy is important to us. Advance Telecom’s policy is to respect your privacy regarding any information we may collect from you across our website, https://advancetelecom.com.pk, and other sites we own and operate.

The Information We May Collect

We may collect and process the following types of personal information:

  • Personal contact details such as name, title, address, email address, and telephone number as part of orders & account signup.

  • Details of purchases and transactions.

  • Information submitted as part of a survey.

  • Records of correspondence with you by telephone, email, live chat, social media, or otherwise.

  • Details of your visits to the website, including search and browsing history, pages accessed, and links clicked.

  • Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser type, broad geographic location (e.g., country or city-level location), and other technical information.

How Your Data Is Collected

We collect data from you when you:

  • Register an account with us.

  • Subscribe to marketing communications.

  • Submit inquiries.

  • Purchase from us.

  • Provide information voluntarily to our customer services team (in writing, by telephone, email, or live chat).

We also collect some information automatically using cookies to improve your shopping experience. By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

Use of Data & Information

We may collect, hold, use, and disclose information for the following purposes:

  • To enable you to customize or personalize your experience of our website.

  • To process any transactional or ongoing payments.

  • To fulfill any orders placed with us.

  • To process exchanges.

  • To create an account for you.

  • To contact and communicate with you.

  • For analytics, market research, and business development, including to operate and improve our website, associated applications, and social media platforms.

  • To send you marketing communications such as newsletters and catalogs, or provide information about our products, offers, or services that you request or which we believe may be of interest to you (you can opt out at any time).

  • To store information about your preferences to allow us to customize our website and marketing communications according to your interests.

  • For internal record keeping and administrative purposes.

  • To notify you about changes to our service.

  • To obtain and analyze your feedback as part of customer surveys.

  • To handle any disputes which we may have with you.

  • To comply with our legal obligations and resolve any disputes.

How We Secure Your Data

We have implemented necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide. Our website uses Secure Socket Layer (SSL) encryption to protect your information from unauthorized use.

No payment details are stored on our website. We receive encrypted information needed to verify and authorize your payment and to process your order.

Who We May Share Your Data With

We may share your data with, or obtain personal information from, the following third parties:

  • Service providers (including IT service providers, data storage, web hosting, server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators).

  • Sponsors or promoters of any competitions we run.

  • Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you.

  • Third parties to collect and process data.

  • Police or other regulatory or government authorities, courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights.

Your Rights in Connection With Your Data

  • Choice and Consent: By providing personal information, you consent to us collecting, holding, using, and disclosing your information in accordance with this policy. If you are under 16, you must have your parent or legal guardian’s permission.

  • Information from Third Parties: If we receive personal information about you from a third party, we will protect it as set out in this policy.

  • Restrict: You may choose to restrict the collection or use of your personal information. You can change your mind at any time by contacting us.

  • Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct it.

  • Notification of Data Breaches: We will comply with applicable laws in respect of any data breach.

  • Complaints: If you believe we have breached a relevant data protection law and wish to make a complaint, please contact us. We will promptly investigate and respond in writing.

  • Unsubscribe: To unsubscribe from our email database or opt out of communications, please contact us or use the opt-out facilities provided in the communication.

Changes to This Policy

We may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to notify users via our website. Continued use of this site after any changes will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change, such as changing the lawful basis on which we process your personal information, we will ask you to re-consent to the amended policy.

Contact Details

For any questions about this policy or information requests, please email:
socialmedia@advancetelecom.com.pk