Your privacy is important to us. Advance Telecom policy is to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.


We may collect and process the following types of personal information:

Personal contact details such as name, title, address, email address, and telephone number as part of orders & account signup.
Details of purchases and transactions
Information submitted as part of a survey
Records of correspondence with you by telephone, email, live chat, social media, or otherwise
Details of your visits to the website, and information about how your device has interacted with our
website, including search and browsing history, the pages accessed and links clicked
Information collected automatically from your device, including IP address, device type, operating
system, unique device identification numbers, browser-type, broad geographic location (e.g. country or
city-level location) and other technical information


We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us, and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email, or live chat.
We also collect some information automatically using cookies to improve the shopping experience. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.


We may collect, hold, use and disclose information for the following purposes and personal information
will not be further processed in a manner that is incompatible with these purposes:
To enable you to customize or personalize your experience of our website
To process any transactional or ongoing payments
To fulfill any orders placed with us
To process exchange
To create an account for you
To contact and communicate with you
For analytics, market research, and business development, including to operate and improve our
website, associated applications and associated social media platforms
To send you marketing communications such as newsletters and catalogs or provide you with
information about our products, offers or services that you request from us, or which we believe may be
of interest you. (Please note you can opt out of these at any time: please see ‘Your rights in connection
with your data’)
To store information about your preferences to allow us to customize our website and marketing
communications according to your interests
For internal record keeping and administrative purposes
To notify you about changes to our service
To obtain and analyze your feedback as part of customer surveys
To handle any disputes which we may have with you
To comply with our legal obligations and resolve any disputes that we may have.


We have put in place the necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide us with. Our website uses a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorized use.
No payment details are stored on our website. We receive encrypted information needed to verify and authorize your payment and to process your order.


We may share some of your data with, or obtain personal information from, the following third parties:
Service providers
Third-party service providers for the purpose of enabling them to provide their services, including
(without limitation) IT service providers, data storage, web hosting, and server providers, debt
collectors, maintenance or problem-solving providers, marketing or advertising providers, professional
advisors, and payment systems operators;
sponsors or promoters of any competition we run.
Third parties, including agents or sub-contractors, who assist us in providing information, products,
services or direct marketing to you; and
third parties to collect and process data.
Police or other regulatory or government authority
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection
with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal


Choice and consent: By providing personal information to us, you consent to us collecting, holding, using
and disclosing your personal information in accordance with this privacy policy. If you are under 16 years
of age, you must have and warrant to the extent permitted by law to us, that you have your parent or
legal guardian’s permission to access and use the website and they (your parents or guardian) have
consented to you providing us with your personal information. You do not have to provide personal
information to us, however, if you do not, it may affect your use of this website or the products and/or
services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will
protect it as set out in this privacy policy. If you are a third party providing personal information about
somebody else, you represent and warrant that you have such person’s consent to provide the personal
information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have
previously agreed to us using your personal information for direct marketing purposes, you may change
your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we
process your personal information, we will let you know how the restriction affects your use of our
website or products and services.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete,
irrelevant or misleading, please contact us using the details below. We will take reasonable steps to
correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a
complaint, please contact us using the details below and provide us with full details of the alleged
breach. We will promptly investigate your complaint and respond to you, in writing, setting out the
outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including
marketing communications), please contact us using the details below or opt-out using the opt-out
facilities provided in the communication.
Contact us at


At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take
reasonable steps to let users know about changes via our website. Your continued use of this site after
any changes to this policy will be regarded as acceptance of our practices around privacy and personal
If we make a significant change to this privacy policy, for example changing a lawful basis on which we
process your personal information, we will ask you to re-consent to the amended privacy policy.


For any questions about this policy or information requests please email: